1. Overview

At [Your Company Name], we are committed to delivering high-quality online marketing services including SEO, PPC, social media, and digital strategy. Due to the customized and time-based nature of our services, refunds are generally not provided once work has commenced. However, we understand that issues may arise, and we aim to handle refund requests in a fair and transparent manner.

2. Non-Refundable Items

The following services are non-refundable:

• One-time setup fees

• Strategic consultations, audits, and market research

• Monthly retainers for services already rendered

• Paid advertising spend (e.g., to Google Ads, Meta, LinkedIn Ads)

• Content that has been written, published, or delivered

• Third-party tool fees or platform subscriptions purchased on the client’s behalf

3. Eligibility for Refund

A partial or full refund may be considered under the following conditions:

• Services were not delivered as per the signed agreement

• Technical errors or mismanagement on our end negatively impacted your campaign

• The client cancels within 7 calendar days of payment and no substantial work has been performed

• A billing error (e.g., duplicate charge) occurred on our part

Note: Refund requests must be submitted in writing to billing(siddharthglobaltradingcompany@gmail.com) within 15 days of the original invoice date.

4. Refund Process

• Refund requests are reviewed within 5 business days

• If approved, refunds will be issued to the original payment method within 7–10 business days

• A confirmation receipt will be sent once the refund is processed

5. Partial Refunds or Service Credits

Instead of a refund, we may offer:

• Service revisions at no cost (for unsatisfactory work)

• Credit toward future services, valid for up to 6 months

• Transfer of remaining hours (in retainer models) to the next billing cycle

6. Cancellation Policy

• Clients may cancel monthly services with at least 7 days’ written notice before the next billing date

• No refunds will be issued for unused time in the current billing cycle once service has started

7. Dispute Resolution

If you are not satisfied with the outcome of a refund request, you may escalate your concern to escalations (siddharthglobaltradingcompany@gmail.com) Senior management will review and respond within 3–5 business days.

8. Changes to This Policy

SIDDHARTH GLOBAL TRADING COMPANY reserves the right to modify this Refund Policy at any time. All changes will be posted on our website, and active clients will be notified via email in case of significant updates.