1. Overview

At SIDDHARTH GLOBAL TRADING COMPANY we strive to deliver high-quality online marketing services including SEO, PPC, social media, and content marketing. As our services are digital and customized, returns and exchanges are not applicable in the traditional sense. However, we value client satisfaction and offer service adjustments and refunds under specific circumstances.

2. Non-Refundable Services

The following services are non-refundable:

• One-time setup fees (e.g., account setup, audits)

• Strategy consultations and reports already delivered

• Content that has been written, approved, or published

• Ad spend paid directly to third-party platforms (e.g., Google Ads, Meta)

• Monthly retainer fees for services already rendered or in progress

3. Refund Eligibility

Refunds may be considered under the following conditions:

• Services were not delivered as per the agreed scope or timeline

• A technical issue on our end resulted in service failure

• Campaign setup errors (e.g., incorrect targeting, budget allocation) caused by our team

• The client cancels service within 7 days of purchase and no substantial work has been completed

Note: All refund requests must be submitted in writing to billing (siddharthglobaltradingcompany@gmail.com) within 15 days of the issue.

4. Service Exchanges / Adjustments

Instead of refunds, we may offer:

• Service Revisions: If the delivered service does not meet the agreed scope, we will revise the work at no additional cost.

• Credit Notes: Eligible clients may receive credit toward future services (valid for 6 months).

• Campaign Swaps: Clients on monthly packages may shift their focus (e.g., from PPC to SEO) within the same pricing tier, subject to approval.

5. Cancellation Policy

• Clients may cancel recurring services with 7 days’ written notice before the next billing cycle.

• No partial refunds will be issued for unused portions of monthly packages unless otherwise agreed upon.

6. Exceptions

We reserve the right to deny refund or service exchange requests in cases of:

• Breach of contract or misuse of services

• Failure to provide necessary access or approvals

• Delayed communication or extended inactivity by the client

• Third-party platform restrictions beyond our control

7. Dispute Resolution

If a disagreement arises, we encourage open communication. All disputes should be directed to support@[yourcompany].com and will be reviewed by a senior account manager within 5 business days.

8. Policy Updates

This policy is subject to change. Clients will be notified of material changes 14 days in advance.